Terms of service and data handling
1. Who we are
Trust Engine AI ("we") provides independent tests for AI agents. Contact: hello@agenttrustapi.com. The legal entity that provides and invoices the services is named in the legal notice at the end of this page. These terms apply to the services described on agenttrustapi.com: the free pilot, the diet audit, re-tests, and other tests we agree in writing. They apply to business clients only, not to consumers.
2. How an engagement is agreed
- Every paid engagement starts with a short written scope by e-mail: the tasks, the configurations, the critical cases, the price and the delivery date. Your written confirmation of that scope is the order.
- The tasks, configurations and critical cases are fixed before we measure. We do not add cases afterwards to change a result.
- The free pilot needs no order. It covers 20–30 tasks and 3 configurations, and we pay the model calls up to US$10.
3. Prices, invoices and payment
- Prices are those on our pricing section or in the written scope, in US dollars. Model calls are billed at cost unless the scope says otherwise.
- Invoices are issued by the legal entity named below. VAT is applied according to Bulgarian and EU rules and is shown on the invoice.
- You can pay by bank transfer, by a Stripe payment link, or in USDC on the Base network. The bank details, the payment link or the wallet address are given only on the invoice. We do not accept other tokens or networks; a payment sent on another network may be lost and is your risk.
- A fixed-price audit is paid before the measurement starts. A re-test subscription is paid monthly in advance and can be cancelled at any time for the next month.
- If you choose to pay from savings instead of a fixed fee, the percentage, the cap, the baseline period and how savings are measured are agreed in writing before the work starts.
4. What you receive
- A written report: the cost per finished task for each configuration, the quality of each, and the list of tasks each cheaper configuration gets wrong, critical cases first. With the audit: a recommended configuration and the raw records of every run.
- A report measures your tasks on the date of the test. It is evidence, not a forecast or a guarantee of future cost or quality. Models and prices change.
- If we cannot deliver the agreed audit, we refund what you paid for it in full.
5. Your data
- We use your tasks, configurations and outputs only to perform your engagement. We never put them in a public report or use them for another client.
- We process them on one machine under our control and through the model providers named in the scope (for example Anthropic, OpenAI or Google), whose API terms apply to that processing.
- We delete your data within 14 days of delivering the report and confirm it in writing. For a re-test subscription, we keep the frozen task set until you cancel, then delete it within 14 days.
- Send anonymised or synthetic examples. Do not send personal data. If you must, tell us first; we then act as your processor under Article 28 GDPR on our data processing terms.
- We do not need access to your systems, accounts or production keys. If you want the run on your own API account, the key is used only in the process environment and never stored or logged.
6. Confidentiality and independence
- Your engagement, your results and your name are confidential. We publish a case only with your written consent.
- Vendors never pay to appear in our public results. If a vendor commissions a test that we publish, the report names who paid. Our test plan for any public result is written down before the test runs.
7. Rights
Your tasks and data remain yours. The report is yours to use inside your organisation and with your clients. Our methods, code and templates remain ours.
8. Liability
To the extent permitted by law, our total liability for any claim is limited to the fees you paid for the engagement concerned. We are not liable for indirect damages, lost profit, or decisions you take on the basis of a report. Nothing here limits liability that cannot be limited by law.
9. Changes, law and disputes
We may change these terms with notice on this page; changes do not apply to engagements already ordered. Bulgarian law applies. Courts in Burgas, Bulgaria, have jurisdiction.
We may transfer our rights and obligations under these terms and any ongoing engagement to another company that takes over the Trust Engine AI services, with written notice to you; your data terms stay the same.